FAQs

How do I place an order?

We aim to make the purchasing process simple and hassle-free. Click on the ‘Add to Cart’ link on the page of the product you want to buy and follow the prompts to order and pay.

How do I know you have received my order?

When your order has been accepted, a  combined order confirmation, tax invoice and payment receipt will be emailed to you.

 

How will I know if my order has been shipped?

You will receive an email when the goods have been despatched with an order tracking number/link.

How long will it take to receive the order?

You should receive your order within 2-6 working days. 

Can I change my order?

We aim to get your order to you as soon as reasonably practicable. This means that we aim to minimise the time between accepting the order and despatching it from the warehouse. If you have placed an order and wish to change it, we will endeavour to meet your request if the goods have not been despatched. Contact us at customerservice@jamesandco.com.au if you wish to speak to us about changing the order

How do I know what size to order?

We know that for our customers to buy a clothing item online we need to provide you with as much confidence as possible about the size for you. We have not developed a generic sizing guide. Rather, in recognition of the individual styling of our jackets, we have provided a sizing guide for each jacket based on the grading charts used by the manufacturers. As with all online clothing purchases, it is imperative that you know your measurements and fit them within the guides provided, rather than relying on what may be your ‘usual size’. We have adopted the labels of ‘S – XL’ and again to build confidence we have provided an international sizing conversion chart here.  We emphasise again that it is imperative to know your measurements and fit them within the guides for James&Co jackets.

Where are James&Co products made?

James&Co products are currently manufactured in India and Pakistan. The factories where the goods are manufactured comply with all local labour laws and follow ethical work practices.

What are James&Co products made from?

The external fabric is 100% synthetic leather which is generically referred to as polyurethane or ‘PU’. 100% polyester is used for the lining of jackets and small bags, and 100% cotton for the lining of larger bags. Cotton is used on the larger bags because of greater durability. The PU does not contain any hazardous or harmful chemicals. The fabric is very similar in appearance and texture to natural leather but it does not contain any animal products. Additionally, in respect of the PU in the jackets, the fabric is lighter in weight and thinner than natural leather. Shared characteristics of the PU in the jackets and bags are durability, ease of cleaning, water and stain resistance, breathability and low susceptibility to wrinkling.

What is the James&Co Returns & Exchange policy?

We stand by the quality of our goods, but if you are not completely satisfied then you can return it within 30 days for a refund of 100% of the price paid or a replacement as you choose. The product must be returned in original unused condition, in original packaging and with original tags. Click here for information on the ‘30-day Return or Exchange policy.  You can always contact as at customerservice@jamesandco.com.au for support

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